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FAQ

|FAQ
In order to reschedule, please email jennie@care2rock.com your new date/time/timezone and length of lesson.

Preferably, notice should be given at least 24 hours in advance

All Care2Rock teachers meet the “Trusted Teacher” Standard™, meaning every educator on our marketplace is thoroughly vetted and background-checked. Care2Rock also goes to great lengths to ensure that our platform is fully compliant with the federal Child Online Privacy Protection Act [COPPA], as well as state law to instruct and protect children in care. Please feel free to email us with specific questions regarding compliance and customer safety.

It’s easy to get started with Care2Rock! Simply browse for your teacher by your skill level and instrument type. Then book a lesson – check out – and you are on your way.  Your teacher will contact you before your session begins. If you have any questions, please review our customer quick start guide here (link).

On the “Meet Your Teacher” page, simply select skill level, age, and focus area from the dropdown menus at the top to see a list of teachers that we think would be perfect for you! If you want more information, just click on their picture to learn about their teaching philosophy, testimonials from current and former students, and watch any video content they have posted!

Feel free to schedule a free meeting with the teacher you have questions for!

Simply click the “Meet Your Teacher” button to schedule a 10-minute interview with the teacher to talk through questions and concerns, with no commitment or obligation to continue.

Once you have selected a teacher, simply click “Book a Lesson” and you will be directed through our easy to use schedule and payment system. Once that is complete, you will receive a confirmation email with the date and time of your lesson, which you can also access from your user dashboard, accessed by clicking “My Account” at the top right of the page when logged in.

Yes – our teachers meet the Trusted Teacher Standard™, meaning that they are fully reference checked, background checked, interviewed and rigorously vetted by Care2Rock. It is our goal that every lesson taken on our site is safe and secure, and our teachers are trained accordingly. Look for the background check badge to know that your teacher has been background checked for safety.

When teachers sign up for Care2Rock, they agree to mentor a child in foster care for a year, unlocking their potential for future success. If for any reason we can’t make a match right away, we donate 2 dollars to a partner agency that is helping youth in care succeed. If you only want to book a teacher who volunteers, look for the heart badge by their profile picture. For more information about how we help youth in foster care, please look at the Our Cause page.

Creating a profile is easy and free. You do not have to pay anything until you schedule your lesson.

You can check your time zone on your user dashboard, accessed by clicking “My Account” at the top right when you are logged in on the Care2Rock site.

Payment is taken via Stripe, which is a credit processing service. You don’t need a Stripe account to make purchases, and Care2Rock will not store any of your payment information internally, as that is handled by Stripe. For a better understanding of Stripe’s checkout services, please review their information here.

A 30-minute lesson with any teacher costs $32, a 45-minute lesson costs $42, and a 60-minute lessons costs $48. You can also purchase lessons in bundles of 4 or 8 to receive a significant discount.

Care2Rock uses WebRTC, a new browser-based internet technology that requires no download, and provides better video and audio quality than Skype. You will need at least 1 Megabits download speed to take advantage of this service (any broadband internet will suffice), though Care2Rock recommends you have at least 5 Mbps to take full advantage of the quality options.

You will need an instrument, a computer or mobile device with a working camera and microphone, and an internet connection with at least 1 Megabit per second download speed, which will be satisfied by any broadband connection, though Care2Rock recommends at least 5 Mbps for higher quality video.

Finally, pick a quiet room.  Headphones are optional, but highly recommended.

As mentioned above, you can schedule a free 10-minute interview with your teacher. Also, if you are not satisfied with your lesson, you have 24 hours to let us know, and we will refund the full value of your lesson.

Care2Rock does not currently offer group lessons.

We offer 30-, 45-, and 60-minute lessons. Simply choose which length you want when scheduling your lesson!

You can cancel your lesson up to 24-hours prior to the scheduled time, and receive a full refund. You may cancel after that up to the start time of the lesson with no fault, but no refund will be issued.

Please discontinue your lesson if the connection is not working properly after a few minutes.  We will reschedule your lesson at no cost.

You will be prompted to enter credit or debit information by our easy payment system through Stripe. Your information is encrypted and secure through Stripe.

Care2Rock offers a simple messaging system for when you need to speak with your teacher. Just find your lesson on your dashboard and you will be able to contact your teacher by clicking the mail icon.

No – Care2Rock teachers are not allowed to teach students that originate through the C2R site outside the C2R portal without express written permission from Care2Rock.  Please let us know if you have any questions about this policy.

While we offer online music lessons to the general public with superior technology, we are also a social impact site that seeks to permanently change the lives of kids in foster care. Our teachers are paid to teach online customers that come to our site, but they are encouraged to volunteer to teach one child in foster care on a weekly basis – either in person or online – in addition to teaching for paying customers cultivated by the site. The bottom line is students are learning, teachers are earning, and lives are changing because of teachers like you!

We encourage all teachers to volunteer to teach a child in foster care, but it is not required. All teachers are paid a base rate of $20 per 30-minute lesson, $28 for 45 minutes, and $36 per 60-minute lesson. But C2R pays an additional $2 for every single paid lesson that volunteers teach on the site if they agree to volunteer and are matched with a child in foster care. Ideally, teachers agree to volunteer to teach a child in foster care at their foster care placement, and we will match you with a child in your area. If there is not a child in care in close proximity to you, we can also place you with a child in foster care for online lessons. For example:

  • John has 5 paying customers he teaches weekly through the C2R portal and volunteers for one child in care. John makes $22 every time he teaches his paying customers (20 base pay + 2 per every lesson since he volunteers). John makes $440 dollars a month teaching his 5 paying students 4 x a month, and enjoys impacting the life of another by volunteering for 1 child in care every week.
  • Jane has 5 paying customers she teaches weekly through the C2R portal and does not volunteer. Jane makes $20 every time she teaches her paying customers (20 base pay). Jane makes $400 a month teaching her 5 paying students 4 x a month.
  • We know this feels like a math problem from middle school – sorry! Bottom line is that volunteering can truly impact the life of another, and since you make an extra $2 for every lesson you teach, it can add up to volunteer!

We aim for long-term impact, so teachers are encouraged to teach their volunteer student for a minimum of 1 year, for at least 4 times a month. Studies show that long-term mentoring has the most meaningful impact on kids in foster care. Most of our teachers only volunteer to teach 1 child, so it does not present a burden on their regular schedule.

We hope you choose to volunteer, as our teachers find mentoring a child in foster care is extremely rewarding for them as well! But if you are unable to be placed with a child, or cannot commit to volunteering with a child in foster care, you will still be paid our base rate of $20 per 30 minute lesson, $28 for 45 minutes, or $36 per 60 minute lesson.  Teaching with C2R still has an impact, because we donate $2 from the total lesson cost (at no additional cost to you) to one of our partner agencies that help kids in foster care succeed.  Click here to learn more about our partners.

Lessons can change the lives of kids in care in profound and amazing ways.  Our founder has an 8-year track record of providing music lessons to youth in care, where hundreds of kids have transformed their lives through the power of music mentorship.  For more info about our cause and how our program changes lives, click here.

We have found that highly qualified music teachers who are vetted to teach with us are naturally a great match to mentor kids in foster care! We also provide additional information on teaching these special children through our onboarding process. E-mail us for any specific questions you have at recruitment@care2rock.com.

The first step is filling out our online teacher application here. If you are approved to teach, we will contact you and give more detailed on-boarding instructions.  Our onboard process includes creating a teacher profile, acknowledging the instructor agreement, as well as completion of an online interview.  Once you confirm that your account and profile settings are correct, as well as confirm which lessons you want to teach, we will post your profile online.  These steps can be completed very quickly, and we are here to answer any questions you may have about the onboard process.

We receive a high volume of applications, but will do our best to get back to you with a response within 2 weeks. Please feel free to contact us if you want a more detailed timeline of your application status.

In order to protect our students, we will verify your identity, as well as run a national background criminal database search, and a DOJ sex offender registry search.  We will need your social security number, as well as driver’s license number to verify your identity for these searches.  We also require two references (2 non-family member references are required; at least 1 must be professional).

 

We have a 24-hour cancellation policy that benefits all parties. Both teachers and students are expected to give at least 24 hours notice to be eligible to reschedule.  If a student fails to cancel before the 24-hour lesson window, the lesson will be marked completed by the instructor and payment will be rendered.

No, our teachers are paid to teach all other customers through Care2Rock, but they volunteer to mentor a child in care, weekly for up to a year – which means they’re awesome humans as well as gifted musicians! If we can’t match a teach with a student in care right away, then we donate $2 per lesson to a partner organization helping kids in care.

No, only youth in care are eligible for free music lessons; other students should sign up for paid lessons through Care2Rock. To find the best teacher for paying students, click here.

Yes, music lessons through Care2Rock are totally free of charge for students in care.

If Care2Rock has approved teachers within your community, in-person lessons may be available for your child. If not, your child will be able to take online lessons through the Care2Rock website once he/she is matched with a music mentor.

Yes, a device with a webcam and reliable internet access are necessary to take online music lessons with Care2Rock. If this is an issue, please contact us; we will make every effort to get your student into our music lessons, however possible.  For information on requesting a computer, visit Computers for CASA at Texascasa.org.

Please contact us and we’ll do whatever we can to get an instrument for your student!